PRIVACY POLICY

Last Updated: August 2026

At Thread Ornates ("Site", "we", "us", or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, use our services, or communicate with us.

By accessing or using our Site, you agree to the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable laws. Any updated version will be posted on this page with the revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Information We Collect

We may collect the following types of information:

Information You Provide

When you place an order, create an account, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details and purchase history
  • Payment-related information
  • Information provided during customer support
  • Any other information you voluntarily provide

Automatically Collected Information

When you browse our Site, certain information may be collected automatically:

  • Device and browser type
  • IP address
  • Network connection information
  • Pages visited and interactions with our Site
  • Information collected through cookies and similar technologies

Information from Third Parties

We may receive information from third-party service providers, including:

  • Shopify, which powers our online store
  • Payment gateway and processing providers
  • Shipping and delivery partners
  • Website analytics and technology providers

How We Use Your Personal Information

Processing and Fulfilling Orders

  • Processing payments
  • Confirming and fulfilling orders
  • Shipping and delivering products
  • Providing order updates and tracking
  • Managing returns, cancellations, and customer requests

Customer Support

We may use your information to respond to questions, requests, complaints, and other customer service enquiries.

Marketing and Communications

With your consent, we may send promotional messages or offers. You may opt out at any time.

Security and Fraud Prevention

We may use your information to protect our Site and prevent fraudulent transactions.

Improving Our Services

We may use interaction data to improve our website, products, and customer experience.

Cookies

Our Site may use cookies to operate properly and improve your experience. You can manage cookies through your browser settings, though this may affect some Site functionality.

Sharing Your Personal Information

Service Providers

We share information with payment processors, shipping partners, technology providers, and customer support services as needed to fulfill your orders and run our business.

Marketing and Analytics Partners

We may work with analytics or marketing providers to understand website usage and improve our activities.

Legal Requirements

We may disclose personal information when required by law or to protect our rights and customers.

We do not sell your personal information to third parties.

Children's Privacy

Our Site is not intended for children. We do not knowingly collect personal information from children. Please contact us if you believe a child has provided us with their information.

Security & Data Retention

We take reasonable measures to protect your personal information. However, no method of electronic storage is completely secure.

We retain personal information only as long as necessary to provide our services and comply with legal requirements.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Access — Request information about the personal data we hold
  • Correction — Request correction of inaccurate information
  • Deletion — Request deletion of your personal information
  • Restriction — Request limits on how your information is processed
  • Withdrawal of Consent — Withdraw consent at any time

To exercise any of these rights, please contact us below. We may need to verify your identity before processing certain requests.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Thread Ornates

8454890987

MAYURI DIPESH NIJAP

Email: mayuritamore.97@gmail.com