FREQUENTLY ASKED QUESTIONS
Can't find what you're looking for? Email us at mayuritamore.97@gmail.com — we're happy to help.
What materials do you use for your jewellery?
At Thread Ornates, we use a variety of materials including fabrics, threads, beads, pearls, wooden beads, jute, crystals, and other decorative elements. Materials may vary depending on the design and collection.
Is your jewellery handmade?
Yes! Every Thread Ornates piece is handcrafted with love and care. Since our jewellery is handmade, slight variations in colour, size, or finishing may occur — making each piece beautifully unique.
Do handmade pieces look exactly like the pictures?
Since our jewellery is handcrafted, minor variations in colour, placement, size, or finishing may occur. These natural variations are part of the handmade character of each piece. Colours may also appear slightly different depending on lighting, photography, and your device screen.
Are your products suitable for sensitive skin?
Our jewellery is made using different materials depending on the design. While we take care in selecting materials, we cannot guarantee suitability for all skin types. If you have a specific sensitivity or allergy, please contact us before placing your order so we can advise on the materials used.
How do I care for my jewellery?
To keep your jewellery looking beautiful for longer:
- Keep it away from water and moisture.
- Avoid direct contact with perfumes, sprays, lotions, and harsh chemicals.
- Store in a cool, dry place when not in use.
- Handle fabric and thread jewellery gently.
- Clean gently using a soft, dry cloth where appropriate.
Do you offer custom designs?
Yes, we offer customisation on selected designs. If you have a specific colour, size, or design requirement, please contact us before placing your order. Customisation availability depends on the product and material availability.
How long will it take to receive my order?
Orders are generally processed within 3–5 business days. After dispatch, standard domestic delivery within India typically takes 5–7 business days, depending on the destination and courier service. Please note that processing time is in addition to the delivery time.
Do you ship internationally?
Yes, we offer international shipping to selected locations. International delivery generally takes 7–21 business days after dispatch, depending on the destination and courier. Any applicable customs duties, import taxes, or other charges are the responsibility of the customer.
What is your return policy?
We want you to be happy with your purchase. Returns and exchanges are subject to our Return & Refund Policy — please refer to that page for complete details and eligibility criteria.
What if I receive a damaged or incorrect product?
Please contact us as soon as possible after receiving your order, along with your order details and clear photos or videos of the product and packaging. We will review the issue and assist you in line with our applicable policies.
How can I stay updated on new products and promotions?
Follow Thread Ornates on our social media platforms and keep an eye on our website for new collections, product launches, special offers, and updates.
Still have questions?
We're always happy to help! Reach out to us at:
Thread Ornates
Email: mayuritamore.97@gmail.com
Thread Ornates – Wear the Art of Threads.